ARA is a new stage in the evolution of remote assistance, a huge step forward leveraging the huge potential of the internet.
With one click our experienced technician is instantly transported into the customer’s premises being able to generate a quick diagnosis and solve the incident.
What are the benefits of the ARA solution?
Take advantage of the potential of multimedia:
A popular device like your Smartphone, tablet or laptop can become an indispensable industrial tool providing us eyes to watch the machine incident in real time and audio to talk with your maintenance staff at zero phone cost. Drastically reduce time to solve an incident.
Highly compatible with any IT security policy at final customer premises:
ARA has been conceived to be installed on end-user corporate networks with minimal requirements and security adaptations. No need for extra ports or filtered IP. Secure connection via VPN.
Internet connection via customer Ethernet/Wifi.
Optional independent mobile connection available (GSM / GPRS / EDGE / UMTS / LTE).
Improved quality, reliability and security of communications:
No more interruptions, interferences or failures in transmission. Every minute lost to communication issues is a waste of valuable resources.
Savings on travels, communications, and local support personnel skills:
By connecting to the most expert technicians in the ACMAVOLPAK office, customers can save on travel charges (tickets, hotel, etc.), service rates and international calls, ensuring the fastest diagnosis and best resolution of technical incidents. Time and money savings.
Improved interaction tools at the real point of the incident:
ARA is not only a way to remotely access your PLC or devices, but also is an effective tool to interact with your team members located at the place of the incident.
Coming into the future without forgetting the past.
ARA is a solution designed for new machines but also available as “Plug & Play” for already installed machines, including automation and multimedia advantages.
